PRIVACY POLICY
OUR WEBSITE PRIVACY POLICY
​Raising the Roof recognizes your right to privacy and our responsibility to protect it. We have prepared this Privacy Policy to let you know how we collect, use, disclose and manage the personal information that you provide to Raising the Roof when using this website, making a donation, or ordering an event ticket or toque. By using the Raising the Roof website or by providing personal information to Raising the Roof in the course of, for example, ordering an event ticket or toque, you consent to the terms, conditions and practices described in this Policy.
​Collection and Use of Personal Information
Raising the Roof collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. We only collect information about you that you provide to us when, for example,
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you complete one of our on-line surveys;
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you visit our website;
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you make a donation;
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you request information or sign up to receive our publications;
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you provide information for event registration or ticket purchase;
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you make an on-line purchase from our website (e.g. toques).
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Raising the Roof does not sell lists and we will not provide your information to external users without your express permission.
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You may sign up to receive publications, event notices and other information from us, however, if you decide at any time that you prefer not to continue receiving such mailings, you can easily unsubscribe and we will remove your contact information from our database.
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When visiting our web site, our web server automatically logs (records) ip address and standard information about the operating system and web browser you are using, as provided by your web browser. We use this information for statistical purposes to help us manage our site, but it does not identify you in any way.
Disclosure of Personal Information
​To fulfill our toque orders and other website sales, we use a third party fulfillment centre. This service will have access to your name and shipping address for the purpose of shipping your order to you.
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Raising the Roof uses software, such as payment processing, donor databases, accounting software and statistical analysis, to ensure accurate record keeping, customer service, donor stewardship, and effective housing operations. These platforms have access to your data as it pertains to your transactions and interactions with Raising the Roof. They have layered security settings, such as multi-factor authentication for user logins (Raising the Roof staff who have been granted access), encryption for donor and financial data during transmission, and storage to protect against unauthorized access, tampering, or interception.
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All third party service providers are contractually bound to protect the confidentiality of your personal information and prohibited from sharing it for any other purpose than those for which it is provided by Raising the Roof.
Security of Personal Information
Raising the Roof takes reasonable steps to protect the personal information that you provide to us from loss, misuse, unauthorized access, disclosure, alteration, or inappropriate destruction. All online store and donation transactions occur over a secure encrypted connection to ensure the integrity and privacy of the personal and credit card information you provide.
Updating Your Information
​It is important that the information we have in our records is accurate and up-to-date. If any of your information changes, please inform us so that we can make any necessary changes. We may also periodically inquire of you whether your personal information is accurate and up-to-date.
Accessing Personal Information
​You may ask for access to personal information we hold about you. Detailed requests which require archive or other retrieval costs may be subject to search and disbursement fees. Your rights to access your personal information are not absolute. There are a number of situations where we may deny access. If we deny your request for access to, or refuse a request to correct personal information, we will provide a reason or reasons for doing so.
Links to other Websites and Social Networking Websites
​We cannot assume any responsibility for the privacy practices of websites to which this website is linked; you should review the privacy policy of any website accessed through a link from this website. If you post any information on any social networking or similar website linked to this website or associated with us, by posting such information, you surrender and waive all rights regarding such information.
Changes to this Policy
Raising the Roof will occasionally update this Policy. Raising the Roof encourages you to periodically review this Policy to be informed of how Raising the Roof is protecting your information.
Contact Information
Raising the Roof welcomes your comments regarding this Policy. If you believe that Raising the Roof has not adhered to this Policy, please contact Raising the Roof at the address set out below.
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Raising the Roof
116 Industry Street
Suite 208
Toronto, ON M6M 4L8
416-481-1838
info@raisingtheroof.org
Attention: Privacy Officer
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If you are not satisfied with our response, the Privacy Commissioner of Canada can be reached at
112 Kent Street
Ottawa, Ontario, K1A 1H3
1.800.282.1376